SERVICE DETAILS
Retail shop AC cleaning,Inspection, repair and installation
Shops must take business hours, merchandise protection, and mall rules into account. Please understand these limits before arranging cleaning.
OVERVIEW
Overview
Retail shop AC cleaning, fault inspection, repair and installation arrangements. For shop AC cleaning, first check the entrance, shelving and cash register positions, and protect clothing, electrical appliances and display items. Check the applicable cleaning procedure, current price list, inspection fee, and the scope between repair and installation.
KEY CHECKS
Key preparation points before arranging
Shopping mall and street-level shop rules are different
Mall shops usually need to apply to the management office for a work period, while street-level shops need to pay attention to loading and unloading and the space in front of the shop. Please first confirm the venue requirements.
Goods and display protection
Shelves, clothing or electronic products below the AC must be moved or covered in advance. If the display items are difficult to move, please include photos when making an enquiry.
Work before opening or after closing
You may enquire about arrangements outside business hours; the actual time will be confirmed according to manpower and venue rules.
Entrance AC and air curtain
Units near the entrance can easily collect dust. Special equipment such as air curtains is only included in the service scope after confirmation based on the actual model.
CLEANING FIRST
AC Cleaning Scope and Work Arrangement
For shop AC cleaning, first check the entrance, shelving, and cashier equipment locations to protect clothing, electrical appliances, and display items. Depending on the model, we clean the filter, fan wheel, cooling coil, and drainage area. Customer flow and dust during business hours must also be considered, but a air curtain is not automatically counted as part of AC cleaning.
Inspect first, then clean, and finally test the unit
- First record the condition of the unit, confirm the installation location, removable parts and scope of work, and protect furniture, goods and electronic devices under the unit
- Dismantle and clean the applicable parts according to the actual model and safety conditions, handle dirt build-up, water collection and drainage, and do not treat repairs as included in washing the unit
- After reassembling the parts, test run, check drainage and tidy the site; if there is any pre-existing fault or extra work, it will be explained and quoted first
View the full process for the actual model
Cleaning maintenance and pricing90-day cleaning maintenance is subject to the terms; pricing is based on model type and number of units
The cleaning service includes a 90-day warranty for problems caused by the cleaning service; dripping and leakage cases must first have the cause verified and the applicable terms confirmed at booking, and not all cases qualify for free repair.
The following are for reference by equipment type only, and do not mean the same brand or venue must use all of the above models. Basic cleaning is priced by model and unit count; outdoor condensers, steam add-ons, special locations and extra work are subject to eligibility checks, and no brand-specific or industry-standard price is created.
Other AC services on the same job
FAULT INSPECTIONAir Conditioner Inspection: Identify the Problem FirstIf no repair is carried out, a fixed HK$500 inspection/attendance fee applies; it can be waived from the repair fee if you proceed with the repair.
Please state whether the whole shop or only part of it is not cold enough, whether there is any difference before and after opening, and whether dripping is close to goods or electrical appliances. The problem may involve the equipment, drainage or usage environment; it must be inspected before deciding whether cleaning or repair is needed, and low cooling at the entrance alone does not prove insufficient capacity.
Inspection fee and safety reminder
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges.
If you notice a burning smell, smoke, repeated tripping, or water near electrical parts, stop using the equipment first. Do not keep restarting it or dismantle it yourself.
REPAIRAir conditioning repair: confirm the quotation first, then proceedProceed only after the quotation is confirmed; our repair service does not include warranty
Before arranging repairs, please first move away the goods in the affected area and confirm which unit can be shut down. We will explain the repair and quote based on the inspection results; mall shared controls, tenant units and air curtain equipment must be kept separate, and different systems should not be combined into one repair.
Keep costs and maintenance separate
If you agree to proceed with repairs, HK$500 can be deducted from the repair fee; please check the deduction and amount payable when confirming the quotation.
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation.
Repair parts must be checked against model and supply. We do not guarantee that parts are available for all models or that same-day repair is possible. We will not treat refrigerant top-up as necessary before the cause is confirmed.
INSTALLATIONAC installation and replacementGeneral installation includes a one-year warranty, separate from the manufacturer's warranty; new power supply wiring and extra works quoted separately
When installing in a shop, consider hot air at the entrance, foot traffic, signage and shelf obstructions, and confirm the outdoor unit, drainage and power supply locations. Work hours, façade arrangements and reinstatement requirements differ for shopping centres and street-level shops, and replacement quotations must be confirmed on site.
Quote separately for work beyond the basic scope
Pulling a new power supply from the main switch to the unit is not included; please provide the existing power supply location for the technician to assess and quote separately.
First confirm old unit removal, transport, copper pipes (the copper tubes through which the refrigerant flows), drain pipes, fixing and any extra work needed. General installation warranty and the manufacturer's product warranty are separate. Please see the installation service page for the full scope; special systems are not directly subject to general replacement terms.
RELATED
Charges, services and cases
QUESTIONS
Frequently asked questions
What do mall shops need to prepare?
Please first ask the shopping mall management office about the work application, time slot, and document requirements, then provide the information to customer service.
Can the shop continue operating during cleaning?
Depending on the unit location and scope. It is generally recommended to carry out the work outside business hours to avoid affecting customers and goods.
Can the air curtain be handled together?
This must be confirmed according to the actual model and installation location; please provide photos first for enquiry.
Are the inspection fee and the call-out fee charged twice?
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges. If repair is approved, HK$500 can be deducted from the repair cost; please confirm the deduction and the amount payable when confirming the quotation. Inspection does not include cleaning, parts or repair, and related work will only be arranged after the quotation is confirmed.
Is the warranty the same for repairs and installations?
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation. We provide a one-year installation warranty, covering brackets and leaks caused by glass sealing or sealant. For split units, it also covers refrigerant leakage caused by poor refrigerant-pipe connection; not all water leaks or refrigerant leaks are covered by installation warranty. The two services must not be mixed up; for the full scope and exclusions, please see the repair and installation service pages, and special systems must be confirmed separately.
Enquire about RetailRetail shops AC services
Provide the premises address, AC model, number of units and photos of the installation location, and state whether cleaning, inspection, repair or installation is needed, so customer service can confirm the service scope and quotation