SERVICE DETAILS
Elderly home / care home AC cleaning,Inspection, repair and installation
Cleaning in care homes puts residents’ daily routines first. Infection control is the responsibility of the care home; we provide general air conditioner cleaning.
OVERVIEW
Overview
Elderly home / care home AC cleaning, fault inspection, repair and installation arrangements. For elderly homes, first coordinate with the institution on residents' activities, care, meal and rest periods, and confirm the work area, privacy and safe access. Check the applicable cleaning process, current pricing, inspection fee, and the scope limits for repair and installation.
KEY CHECKS
Key preparation points before arranging
Residents’ privacy
Room cleaning must be arranged by the institution with staff accompanying the work and carried out with the residents' consent or under appropriate arrangements, avoiding entry during dressing or care times.
Movement and safety
Residents with limited mobility may need to be moved temporarily to another area. The institution is responsible for the moving arrangement, while the technician will keep access clear and store tools and ladders properly.
Coordinate with the duty roster
Avoid meal times, nap times and care periods. Work can be arranged in batches by room or floor. Please provide the facility with available work times.
Infection control requirements must be confirmed first
The care home must first explain its infection control policy, on-site protection and document requirements, and both parties must confirm the work and documents that can be provided. General air conditioner cleaning cannot be treated as proof of medical-grade disinfection or full care-home compliance.
Room temperature arrangement during temporary shutdown
Room temperature during shutdown and residents' comfort must be planned by the management in advance.
CLEANING FIRST
AC Cleaning Scope and Work Arrangement
For AC cleaning in an elderly home, first coordinate with the institution on residents' activities, care, meal and rest periods, and confirm the work area, privacy and safe access. Cleaning should be handled by room or floor, covering washable parts and drainage, followed by a test run. General AC cleaning is not the same as infection control or medical-grade disinfection in care homes.
Inspect first, then clean, and finally test the unit
- First record the condition of the unit, confirm the installation location, removable parts and scope of work, and protect furniture, goods and electronic devices under the unit
- Dismantle and clean the applicable parts according to the actual model and safety conditions, handle dirt build-up, water collection and drainage, and do not treat repairs as included in washing the unit
- After reassembling the parts, test run, check drainage and tidy the site; if there is any pre-existing fault or extra work, it will be explained and quoted first
View the full process for the actual model
Cleaning maintenance and pricing90-day cleaning maintenance is subject to the terms; pricing is based on model type and number of units
The cleaning service includes a 90-day warranty for problems caused by the cleaning service; dripping and leakage cases must first have the cause verified and the applicable terms confirmed at booking, and not all cases qualify for free repair.
The following are for reference by equipment type only, and do not mean the same brand or venue must use all of the above models. Basic cleaning is priced by model and unit count; outdoor condensers, steam add-ons, special locations and extra work are subject to eligibility checks, and no brand-specific or industry-standard price is created.
Other AC services on the same job
FAULT INSPECTIONAir Conditioner Inspection: Identify the Problem FirstIf no repair is carried out, a fixed HK$500 inspection/attendance fee applies; it can be waived from the repair fee if you proceed with the repair.
Please provide the affected room, the number of affected units and the time of occurrence. The institution should first arrange care for residents and room temperature during any shutdown. If there is dripping near electrical appliances, a burning smell, or repeated tripping of breakers, stop using the relevant equipment first. Confirm whether inspection is needed before proceeding; do not keep restarting it to test.
Inspection fee and safety reminder
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges.
If you notice a burning smell, smoke, repeated tripping, or water near electrical parts, stop using the equipment first. Do not keep restarting it or dismantle it yourself.
REPAIRAir conditioning repair: confirm the quotation first, then proceedProceed only after the quotation is confirmed; our repair service does not include warranty
Repairs first explain the faulty unit, the parts likely needed, and the scope of work, then arrange around room-use requirements as coordinated by the institution. We cannot guarantee same-day completion or uninterrupted service in advance; specific procedures, protection, and document requirements should be confirmed before the work is approved.
Keep costs and maintenance separate
If you agree to proceed with repairs, HK$500 can be deducted from the repair fee; please check the deduction and amount payable when confirming the quotation.
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation.
Repair parts must be checked against model and supply. We do not guarantee that parts are available for all models or that same-day repair is possible. We will not treat refrigerant top-up as necessary before the cause is confirmed.
INSTALLATIONAC installation and replacementGeneral installation includes a one-year warranty, separate from the manufacturer's warranty; new power supply wiring and extra works quoted separately
For replacement, confirm with the institution the room use, airflow direction, bed positions, maintenance space and backup arrangement during shutdown. Exterior wall, drainage, power supply and construction noise conditions should be assessed first. Resident movement and care are arranged by the institution and are not part of AC installation services.
Quote separately for work beyond the basic scope
Pulling a new power supply from the main switch to the unit is not included; please provide the existing power supply location for the technician to assess and quote separately.
First confirm old unit removal, transport, copper pipes (the copper tubes through which the refrigerant flows), drain pipes, fixing and any extra work needed. General installation warranty and the manufacturer's product warranty are separate. Please see the installation service page for the full scope; special systems are not directly subject to general replacement terms.
RELATED
Charges, services and cases
QUESTIONS
Frequently asked questions
Does cleaning meet residential care infection control requirements?
We provide general AC cleaning only, and make no infection-control or disinfection compliance claims. Institutions should assess according to their own policies.
Do residents need to leave the room?
Generally, residents are advised to leave temporarily during the work, and relocation arrangements are handled by the institution.
Can it be handled floor by floor?
Yes, please provide the number of units on each floor and the available work hours.
Are the inspection fee and the call-out fee charged twice?
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges. If repair is approved, HK$500 can be deducted from the repair cost; please confirm the deduction and the amount payable when confirming the quotation. Inspection does not include cleaning, parts or repair, and related work will only be arranged after the quotation is confirmed.
Is the warranty the same for repairs and installations?
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation. We provide a one-year installation warranty, covering brackets and leaks caused by glass sealing or sealant. For split units, it also covers refrigerant leakage caused by poor refrigerant-pipe connection; not all water leaks or refrigerant leaks are covered by installation warranty. The two services must not be mixed up; for the full scope and exclusions, please see the repair and installation service pages, and special systems must be confirmed separately.
Enquire about ElderlyElderly homes / care homes AC services
Provide the premises address, AC model, number of units and photos of the installation location, and state whether cleaning, inspection, repair or installation is needed, so customer service can confirm the service scope and quotation