DISTRICT SERVICES
Estates in Yuen Long town centre and Tin Shui Wai, as well as village houses in Kam Tin, Pat Heung and similar areas, may involve different unit types, moving arrangements and outdoor work conditions. When stating the number of units, also specify the equipment location and site access. Conditions for multiple units in the same household and group bookings across different households are different. Please confirm the address, preferred date and actual equipment first, then refer to the relevant service price list or request a quote; discounts cannot be applied based only on the total number of units.
OVERVIEW
Yuen Long District AC cleaning, repair, installation and inspection information. For locations such as estates in Tin Shui Wai, Kam Tin and Pat Heung village houses, the work will be confirmed according to the model, access and site conditions.
CLEANING FIRST
For Yuen Long District, multiple AC units in the same household are cleaned differently from group arrangements with several households on the same day. Each household should first list the model, quantity and location, then a quote will be based on the applicable residential price list or cross-household group purchase arrangement. The cleaning scope follows the actual equipment.
Split AC cleaning mainly covers the indoor unit: protect the surrounding area and circuit board, clean the evaporator coil, blower fan blades, dust filter and drain pan, handle and check drainage, then reassemble and test the unit.
For a window-type air conditioner, first assess whether it can be safely removed. Then clean the internal parts that can be handled, the dust filter, heat exchanger and drip tray, and reinstall it in place before checking operation. Customers do not need to dismantle the unit themselves.
Basic indoor cleaning for split-type units does not include the outdoor condenser. Additional drain work, special locations, or add-on items will be confirmed separately under the applicable conditions. We will inspect the unit before cleaning, then reassemble and test it after cleaning. If other issues are found, we will explain them first; repairs are not automatically included as part of cleaning.
Residential window and split-type units use the current price list according to unit type and the number in the same household; for same-day group bookings across households, please enquire separately about group-buy arrangements, and do not directly combine them with the same-household multi-unit discount.The area or property name itself does not create a separate cleaning price.
For dripping water or poor cooling in multi-storey residences or village houses, identify which floor and which unit has the problem, and provide indoor/outdoor unit and drainage details. Do not treat all equipment in the household as one fault.
The inspection will first identify dripping, odour, noise, insufficient cooling or tripping issues, then find the cause according to the equipment and site conditions. If the customer does not proceed with repair or does not accept the quotation, a fixed HK$500 inspection/call-out fee will be charged as the same fee item; if repair is carried out, HK$500 can be deducted from the repair cost. Please verify the amount payable when confirming the quotation.
If there is a burning smell, smoke, repeated tripping, or water near electrical parts, please stop using the equipment first and do not keep switching it on or dismantle it yourself.
View inspection fees and repair servicesWorking conditions may differ by model and floor. Repairs are first checked against the faulty unit, then parts and workable access are confirmed.
Repairs are based on the inspection results, with the fault, possible solutions, and quotation explained before work begins. Parts must be checked against the model and availability; lack of cooling alone will not be treated as proof that refrigerant needs topping up. Our repair service does not include warranty, including repair parts and workmanship.
View full AC repair serviceFor village house replacement or new AC installation, confirm pipe distance, external-wall support, drainage and power supply. Basic installation and extra works are quoted separately.
Before installation or replacement, confirm the old and new model types, indoor and outdoor unit locations, support, pipework, drainage and power supply, and then clearly list dismantling of the old unit, transport, extra work and the quotation. Running a new power line from the main switch to the unit is not included in basic installation; general installation warranty is one year, while the manufacturer’s warranty is separate.
View installation scope and quotationWHAT TO CHECK
Multiple units in the same household and cross-household group purchases are confirmed separately
Construction conditions may differ on different floors of a village house.
NEIGHBOURHOOD SERVICES
Scope is confirmed based on the actual address, use and equipment; the following is not a branch list or a record of completed works.
For cleaning multiple units in the same household, first provide the model and total number of units; if grouping with neighbours, also provide each household's address and the preferred same-day service date to avoid mixing different discount conditions.
For village houses or dispersed addresses, first provide the actual location, floor and access route to confirm whether on-site service is feasible and the scope of work. No need to climb up to photograph the outdoor unit yourself.
FOUR SERVICE PATHS
Cleaning, fault inspection, repair and installation each require different preparation and quotation arrangements. The links below lead to the current service pages.
QUESTIONS
Cross-household group bookings require a separate quotation and cannot directly use the home same-household multi-unit discount. The location, date and available arrangement conditions must also be confirmed according to the current group booking policy.
Provide the model, indoor/outdoor unit positions, number of units and access details from a safe position; additional work may differ by floor or location, and residents are not required to climb up for photos.
For Yuen Long District, multiple AC units in the same household are cleaned differently from group arrangements with several households on the same day. Each household should first list the model, quantity and location, then a quote will be based on the applicable residential price list or cross-household group purchase arrangement. The cleaning scope follows the actual equipment. For split-type AC, the main cleaning area is the indoor unit: surrounding areas and circuit board are protected, and the cooling coil, fan blade, dust filter and drain pan are cleaned, with drainage handled and checked before parts are reinstalled and the unit is tested. For window units, dismantling arrangements are assessed first, then the unit is cleaned, reinstalled and tested.
The inspection will first identify dripping, odour, noise, insufficient cooling or tripping issues, then find the cause according to the equipment and site conditions. If the customer does not proceed with repair or does not accept the quotation, a fixed HK$500 inspection/call-out fee will be charged as the same fee item; if repair is carried out, HK$500 can be deducted from the repair cost. Please verify the amount payable when confirming the quotation.
Not the same. Cleaning and maintenance of 90 should be checked against the service terms for the applicable reasons and conditions; not every dripping case qualifies for free repair. Our repair parts and workmanship are not under warranty; general installation warranty is one year, while the manufacturer’s warranty is handled separately.
Please provide the estate or building, model, quantity, and photos so customer service can verify the arrangement and quotation.
