DISTRICT SERVICES
For estates, shops and offices in Sha Tin Town Centre, Tai Wai, Fo Tan, Shek Mun and Ma On Shan, the equipment type and work arrangement must be confirmed separately. Please first choose the relevant cleaning, repair/inspection or installation information according to the issue, and prepare the model, unit location and site photos. The split-unit installation case at Altissimo, Ma On Shan may be used as a reference, but each location still requires an individual assessment; a similar method or price cannot be guaranteed based on another resident’s case.
OVERVIEW
Residential and commercial AC service information for Sha Tin District, covering service details for Tai Wai, Fo Tan, Shek Mun and Ma On Shan. Arrangements are confirmed according to the model, equipment location and usage.
CLEANING FIRST
For residential cleaning in Sha Tin District, arrangements are made according to window units / split units and the number of units. For offices or industrial and commercial units, the equipment and management responsibility must be confirmed first. If there are desks, beds or electrical appliances beneath the unit, please provide photos in advance to help plan water collection and protection.
Split AC cleaning mainly covers the indoor unit: protect the surrounding area and circuit board, clean the evaporator coil, blower fan blades, dust filter and drain pan, handle and check drainage, then reassemble and test the unit.
For a window-type air conditioner, first assess whether it can be safely removed. Then clean the internal parts that can be handled, the dust filter, heat exchanger and drip tray, and reinstall it in place before checking operation. Customers do not need to dismantle the unit themselves.
Basic indoor cleaning for split-type units does not include the outdoor condenser. Additional drain work, special locations, or add-on items will be confirmed separately under the applicable conditions. We will inspect the unit before cleaning, then reassemble and test it after cleaning. If other issues are found, we will explain them first; repairs are not automatically included as part of cleaning.
Residential window and split-type units use the current price list according to unit type and the number in the same household; for same-day group bookings across households, please enquire separately about group-buy arrangements, and do not directly combine them with the same-household multi-unit discount.The area or property name itself does not create a separate cleaning price.
If multiple units in the same household have different symptoms, list the affected room, the water leakage location and the fault code separately so the inspection can focus on the actual problem.
The inspection will first identify dripping, odour, noise, insufficient cooling or tripping issues, then find the cause according to the equipment and site conditions. If the customer does not proceed with repair or does not accept the quotation, a fixed HK$500 inspection/call-out fee will be charged as the same fee item; if repair is carried out, HK$500 can be deducted from the repair cost. Please verify the amount payable when confirming the quotation.
If there is a burning smell, smoke, repeated tripping, or water near electrical parts, please stop using the equipment first and do not keep switching it on or dismantle it yourself.
View inspection fees and repair servicesRepairs are confirmed by model, fault, and parts availability; the installation records in Ma On Shan shown by the company are for reference for that type of work only, and do not mean every estate has cleaning or repair cases.
Repairs are based on the inspection results, with the fault, possible solutions, and quotation explained before work begins. Parts must be checked against the model and availability; lack of cooling alone will not be treated as proof that refrigerant needs topping up. Our repair service does not include warranty, including repair parts and workmanship.
View full AC repair serviceFor replacement, provide the old unit details, outdoor location, pipework and drainage information first. A quote will be based on the unit layout; even units in the same estate may require different works.
Before installation or replacement, confirm the old and new model types, indoor and outdoor unit locations, support, pipework, drainage and power supply, and then clearly list dismantling of the old unit, transport, extra work and the quotation. Running a new power line from the main switch to the unit is not included in basic installation; general installation warranty is one year, while the manufacturer’s warranty is separate.
View installation scope and quotationWHAT TO CHECK
Estate and commercial equipment are confirmed according to the actual setup
Ma On Shan installation cases are for reference to the corresponding work only
NEIGHBOURHOOD SERVICES
Scope is confirmed based on the actual address, use and equipment; the following is not a branch list or a record of completed works.
Residential cleaning charges are based on the actual model and number of units in the household. If you are forming a group with neighbours on the same day, also provide each unit's location and quantity so customer service can verify the cross-unit quotation.
For offices or industrial-commercial premises, first distinguish shared and independent equipment, installation height and shutdown requirements; residential and commercial cleaning cannot simply use the same number of units for the same price.
You may connect to the service information for Tuen Mun Sea View to understand the scope of home cleaning and enquiry preparation; the recorded work there is installation cases and should not be treated as cleaning experience for all units.
FOUR SERVICE PATHS
Cleaning, fault inspection, repair and installation each require different preparation and quotation arrangements. The links below lead to the current service pages.
PLACE EXAMPLES
For area reference only and does not mean work has been done at these locations or that arrangements are guaranteed; please confirm with customer service based on the address.
RECORDED CASE
QUESTIONS
Cross-household group bookings require a separate quotation and cannot directly use the home multi-unit discount even if they are all in the Sha Tin District. The address, date, number of units and equipment still need to be confirmed according to the group booking conditions.
First check the equipment model, quantity, and scope of work. Whether it falls under the household price list or requires a separate commercial quote depends on the actual equipment and current policy, not only on the intended use.
For residential cleaning in Sha Tin District, arrangements are made according to window units / split units and the number of units. For offices or industrial and commercial units, the equipment and management responsibility must be confirmed first. If there are desks, beds or electrical appliances beneath the unit, please provide photos in advance to help plan water collection and protection. For split units, the indoor unit is the main cleaning area: surrounding items and the circuit board are protected, and the cooling coil, fan blade (squirrel cage), dust filter and drain pan are cleaned; drainage is handled and checked, and the unit is tested after reassembly. For window units, the removal arrangement will be assessed first, then cleaning, reassembly and testing will be carried out.
The inspection will first identify dripping, odour, noise, insufficient cooling or tripping issues, then find the cause according to the equipment and site conditions. If the customer does not proceed with repair or does not accept the quotation, a fixed HK$500 inspection/call-out fee will be charged as the same fee item; if repair is carried out, HK$500 can be deducted from the repair cost. Please verify the amount payable when confirming the quotation.
Not the same. Cleaning and maintenance of 90 should be checked against the service terms for the applicable reasons and conditions; not every dripping case qualifies for free repair. Our repair parts and workmanship are not under warranty; general installation warranty is one year, while the manufacturer’s warranty is handled separately.
Please provide the estate or building, model, quantity, and photos so customer service can verify the arrangement and quotation.
