Privacy policy

1. Who We Are

This website is operated by OPOExpert Air Conditioning. If you have any enquiries about personal data handling, please email enquiry@opoexpert.com.hkor call 3188 1889。

2. What Information We May Collect

This website has no member account or online payment function. When you enquire about services through the online booking form, WhatsApp, phone or email, the information you provide may include your name, contact details, preferred service date, area, service address, service type and quantity, problem description, photos or videos, and communication records related to quotations, bookings and services.

When browsing the website, the hosting and infrastructure providers may also process necessary technical data such as IP address, browser type, browsing time and connection logs to deliver the pages and maintain security.

3. Use of Information

• Respond to enquiries, understand service needs, provide quotations and arrange bookings;
• Provide, follow up and handle service-related communications;
• To keep the website running securely and to meet applicable legal obligations.

If we later intend to use contact details for other purposes, we will state this separately or seek the required consent where applicable.

4. Third-party Services and Data Sharing

The online booking form sends the information you submit through the company’s Zoho email system to customer service for handling and reply; submitting the form does not automatically confirm the booking.

Website hosting and communication service providers may process related data as necessary to provide services. When you choose to contact us via WhatsApp, the related communication will also be subject to WhatsApp's terms and privacy arrangements; when contacting us by email or phone, the relevant communication service providers may also process data.

The website uses Google Fonts, embeds Google Maps on the contact page, and includes external YouTube links. The video player will only load after you click play, using YouTube's privacy-enhanced mode; thumbnail images may still be loaded from YouTube. When related content is loaded or you visit an external website, third parties may collect technical data under their privacy policies. Please review those services' policies before use.

5. Cookies and Website Technology

The website and third-party content it uses may use cookies or similar technologies to maintain functionality and record basic technical data. You can manage cookies through your browser settings; blocking some functional cookies may affect the display of external maps and other content.

6. Retention and Protection

We will keep personal data for as long as needed to handle enquiries, arrangements and follow-up services. If a longer retention period is required by law or related records, we will handle it in accordance with applicable requirements. We will take reasonable measures to limit unauthorised access, use or disclosure, but no method of online transmission or storage can guarantee absolute security.

7. Access, Correction and Enquiries

If you wish to access or correct the personal data you provided to us, or have questions about data use or deletion, please email enquiry@opoexpert.com.hkWe may need to verify your identity and handle the request in accordance with applicable law and reasonable record-keeping requirements.

8. Children's Data and Policy Updates

This website is not designed for children. If a minor needs to enquire about services, a parent or guardian should assist. We may update this policy if website functions, service procedures or applicable requirements change. The updated version will be posted on this page with the date shown.