SERVICE DETAILS
Gree AC cleaning,Repair, Installation and Inspection
For Gree AC cleaning, please first send the model numbers of the indoor and outdoor units, the number of units, and on-site photos. If it involves multiple units or a shared system, the cleaning and shutdown scope of each unit must first be defined.
OVERVIEW
Overview
Gree AC cleaning, fault inspection, repair and installation arrangements. For Gree AC cleaning, first confirm whether it is a standalone unit or a linked multi-unit system, then clean according to the actual indoor unit type. Check the applicable cleaning process, current prices, inspection fees, and the scope between repair and installation.
KEY CHECKS
Key preparation points before arranging
Separate independent and shared equipment first
If multiple indoor units are connected to the same outdoor system, please provide the unit and control details. The number of indoor units cannot be used to assume that each one can be powered off and worked on independently.
Label and purchase information
If installation or warranty documents are available, please provide them together; the purchase region, model version and parts compatibility must be checked, and repair parts may not be available for all versions.
Describe the fault symptoms first
In addition to the fault code, please also state when it occurred, the location of the no-cooling or dripping problem, and whether a breaker has tripped. A fault code is not a basis for confirming parts replacement before inspection.
Charges are based on the model; no separate brand pricing.
Household and commercial air conditioning use the relevant current price lists, with additional confirmation based on quantity, unit location and extra work; brand pages do not set unconfirmed prices or maintenance commitments.
Confirm services other than cleaning first
Repairs are first inspected to confirm the cause and quotation; installation is assessed based on the new or old unit, piping, drainage, and power supply scope. Factory authorization, specific parts, and capability for all models are not implied by this page.
CLEANING FIRST
AC Cleaning Scope and Work Arrangement
For Gree AC cleaning, first confirm whether it is a standalone unit or a linked multi-unit system, then clean according to the actual indoor unit type. The filter, fan wheel, cooling coil and drainage are handled within the removable scope; having multiple indoor units does not mean each one can be switched off and serviced independently.
Inspect first, then clean, and finally test the unit
- First record the condition of the unit, confirm the installation location, removable parts and scope of work, and protect furniture, goods and electronic devices under the unit
- Dismantle and clean the applicable parts according to the actual model and safety conditions, handle dirt build-up, water collection and drainage, and do not treat repairs as included in washing the unit
- After reassembling the parts, test run, check drainage and tidy the site; if there is any pre-existing fault or extra work, it will be explained and quoted first
View the full process for the actual model
ViewCommercialAC cleaning price listCleaning maintenance and pricing90-day cleaning maintenance is subject to the terms; pricing is based on model type and number of units
The cleaning service includes a 90-day warranty for problems caused by the cleaning service; dripping and leakage cases must first have the cause verified and the applicable terms confirmed at booking, and not all cases qualify for free repair.
The following are for reference by equipment type only, and do not mean the same brand or venue must use all of the above models. Basic cleaning is priced by model and unit count; outdoor condensers, steam add-ons, special locations and extra work are subject to eligibility checks, and no brand-specific or industry-standard price is created.
Other AC services on the same job
FAULT INSPECTIONAir Conditioner Inspection: Identify the Problem FirstIf no repair is carried out, a fixed HK$500 inspection/attendance fee applies; it can be waived from the repair fee if you proceed with the repair.
Provide the model numbers of each indoor and outdoor unit and photos of the error screen, and state which unit is affected and whether other rooms have the same problem. First confirm the system relationship and control method; do not apply one code to all Gree models.
Inspection fee and safety reminder
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges.
If you notice a burning smell, smoke, repeated tripping, or water near electrical parts, stop using the equipment first. Do not keep restarting it or dismantle it yourself.
REPAIRAir conditioning repair: confirm the quotation first, then proceedProceed only after the quotation is confirmed; our repair service does not include warranty
Gree repair is based on the actual fault to confirm the repair location, applicable parts and service scope. If multiple units are linked, the impact of shutdown must first be defined; replacing control parts or handling system issues is not included as ordinary cleaning.
Keep costs and maintenance separate
If you agree to proceed with repairs, HK$500 can be deducted from the repair fee; please check the deduction and amount payable when confirming the quotation.
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation.
Repair parts must be checked against model and supply. We do not guarantee that parts are available for all models or that same-day repair is possible. We will not treat refrigerant top-up as necessary before the cause is confirmed.
INSTALLATIONAC installation and replacementGeneral installation includes a one-year warranty, separate from the manufacturer's warranty; new power supply wiring and extra works quoted separately
For Gree installation, the indoor and outdoor matching, power supply and piping layout must be confirmed according to the requirements of the new unit. For multi-unit systems, equipment compatibility and control arrangements must also be considered. Whether the existing position, copper pipes and brackets can be reused must be assessed; the same brand alone does not guarantee this.
Quote separately for work beyond the basic scope
Pulling a new power supply from the main switch to the unit is not included; please provide the existing power supply location for the technician to assess and quote separately.
First confirm old unit removal, transport, copper pipes (the copper tubes through which the refrigerant flows), drain pipes, fixing and any extra work needed. General installation warranty and the manufacturer's product warranty are separate. Please see the installation service page for the full scope; special systems are not directly subject to general replacement terms.
RELATED
Charges, services and cases
QUESTIONS
Frequently asked questions
Can multiple Gree units be charged directly at the home bundle price?
We must first confirm whether the unit meets the current conditions for home group purchases, including model, same-day service and the same estate or nearby estate. Commercial or special systems cannot be applied directly.
Enquire about KokWhat should I provide for Gree AC cleaning?
Please provide a photo of the model label, the sticker showing the brand, model and unit serial number, a photo of the entire air conditioner, the quantity, indoor and outdoor locations, and the district. If you cannot find the label, you may first send a photo of the entire unit; no need to dismantle it yourself. If there is water dripping, insufficient cooling, unusual noise or a fault code, please state that as well.
Is this page an official repair centre for Gree?
This is not a statement from the original manufacturer or an authorised repair centre. This page provides service enquiry information for OPOExpert Air Conditioning. For original warranty, specified parts or specialised systems, please first confirm the applicable scope.
Are the inspection fee and the call-out fee charged twice?
After the technician visits for an inspection, if the customer does not proceed with the repair or does not accept the repair quotation, a fixed HK$500 inspection/attendance fee will be charged; this is a single charge and is not split into two separate charges. If repair is approved, HK$500 can be deducted from the repair cost; please confirm the deduction and the amount payable when confirming the quotation. Inspection does not include cleaning, parts or repair, and related work will only be arranged after the quotation is confirmed.
Is the warranty the same for repairs and installations?
Our repair service does not include a warranty, including repair parts and workmanship. Please understand the repair scope and fees before accepting the quotation. We provide a one-year installation warranty, covering brackets and leaks caused by glass sealing or sealant. For split units, it also covers refrigerant leakage caused by poor refrigerant-pipe connection; not all water leaks or refrigerant leaks are covered by installation warranty. The two services must not be mixed up; for the full scope and exclusions, please see the repair and installation service pages, and special systems must be confirmed separately.
Enquire about KokGree air conditioning services
Provide the AC model, number of units and photos of the installation location, and state whether cleaning, inspection, repair or installation is needed, so customer service can confirm the service scope and quotation