What do I need to prepare for AC cleaning booking?

Booking cleaning is more than just giving the number of AC units. The model, location and accessibility affect arrangements. Providing clear information in advance can reduce situations where work cannot be carried out after arrival; however, there is no need to dismantle the unit, climb up, or move heavy furniture just for a quote.

First provide the model, quantity and existing issues

Please provide the type of air conditioner, brand and model, quantity, and district, and then state whether there is dripping, odor, weak airflow or no power. Cleaning and fault inspection are not the same service, and not all issues should be assumed to be dust-related.

For quotation photos, it is best to include both a full view of the unit and the surrounding space. A photo of only the air outlet cannot show high-level placement, furniture obstruction or the window-sill conditions; there is no need to open the appliance casing just to capture the model.

• The body and installation location that can be safely photographed from ground level
• Brand, model, quantity and time of last cleaning
• When the problem occurred, and whether the pipework or renovation was modified

Making space does not mean dismantling the unit yourself

Please first put away fragile items, documents and small items under the unit so the work area is clearer. Fixed cabinets, bed frames, large appliances or heavy furniture should be told to customer service first so the arrangement can be confirmed, rather than forcing yourself to move them before arrival.

Removing a window unit, handling the outdoor section and accessing high locations must be assessed by suitable personnel. Do not stand on the sill, use unstable ladders or loosen the support of the unit to assist the work; these are not preparation steps for customers.

State water supply, drainage and building arrangements in advance

Please advise the available water supply point, drainage conditions, power supply and access restrictions on site so the service provider can confirm the required work process. If management office registration, lift use or work during designated hours is required, please arrange it in advance.

If there are pets, children, or people sensitive to noise in the home, a safe activity area can be coordinated first. This is a site arrangement and does not mean a fixed time away from home; the actual time depends on the model, quantity and site conditions, and cannot be guaranteed in fixed minutes.

First confirm the scope, then start work

Confirm the unit’s existing condition, parts to be cleaned, any extra work needed and the fees with the technician before service. If there is severe rust, the unit cannot operate, or it is unsafe to access, handle it according to the confirmed appointment terms and do not force a dismantle-and-wash service.

Enquire about InfoThis message does not mean the booking has been completed. Keep the confirmed date, address, service items and quotation details for reference, so it is also easy to verify the scope of work after cleaning; for payment, rescheduling and warranty rules, please refer to the company’s current terms.

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