THE ASTRO
The Astro Air conditioning Services
Kowloon · Sham Shui Po District · Residential property
The Astro is in Sham Shui Po District, Kowloon. Its location can be referenced at 310 Un Chau Street. We have provided air conditioning services at The Astro. For AC cleaning, please first provide the block, floor, unit, model and number of units. Existing renovation work and the indoor/outdoor unit locations must be confirmed from photos; we cannot estimate the job scope from the property name alone. If inspection, repair or replacement is needed, we will quote separately based on the issue and scope of work.
AMain services · HOME AC CLEANING
Residential AC cleaning
AC cleaning is our main service. Split units and window units use the same household price list, charged by the number of units cleaned; additional items will be quoted separately first.
First check each indoor and outdoor unit
For AC cleaning at Yuet Nga, please send photos of the unit body, model, items below the unit, the outdoor unit, and any accessible areas. For window units, we will first assess whether it can be safely removed. For split units, please distinguish between indoor cleaning and outdoor unit work. Do not lean out or remove any support yourself. Please also mention any existing water leakage, poor cooling, or tripping.
Confirm the cleaning scope after location is verified
Using Yuen Chau Street 310 as the location reference, the exact block and unit still need to be provided. Dust removal cleaning, existing part faults, drain route work and supporting work are defined separately; any high-level or additional work must be explained and quoted in advance.
KNOW THE PLACE
The Astro location and on-site service details
Yuet Nga, Sham Shui Po District
The English name of The Astro is THE ASTRO. Its location can be referenced at 310 Un Chau Street. Different phases, blocks or units may use different entrances. On-site service still requires the actual street number, block and unit.
Check the English name and door number together
Enquire about AvailablePlease also provide THE ASTRO, Un Chau Street 310, and the actual floor and unit number to avoid confusion with same-name or nearby properties; unit setup and access requirements will also be confirmed on site.
The address does not indicate the existing model
Residents may have replaced the unit, changed the window frame, or renovated the flat. Whether the premises are for rent or sale, what work residents can arrange, and management requirements, should be confirmed according to the actual unit; the property name alone cannot be used to infer the model, and cleaning and charges are based on the existing equipment confirmed.
We have appeared inThe AstroProvide AC services;OPOExpert Air Conditioning has completed a total of50,000 case(s) or moreServices
Property location reference
ADDRESS · THE ASTRO
Property location reference
- Location referenceYuen Chau Street 310
Property details reference
The AstroAC cleaning service details
Split-type indoor unit cleaning
Clean the cooling coil, fan blades (squirrel cage), dust filter and drain tray, and clear and inspect the drainage. Water collection and electronic board waterproof protection are prepared before cleaning.
Window unit cleaning
Clean the dust filter according to the model, installation location and accessible area, and inspect dust build-up. The customer does not need to dismantle the unit themselves.
Key points of the cleaning process
- Inspection and on-site protection
- Clean components and drainage
- Assembly and test run
- Clean up and restore the site
Basic scope and separate quotations
Basic indoor cleaning for split-type units does not include the outdoor condenser. If additional cleaning, repairs, or parts replacement are needed, we will first confirm feasibility and provide a quote, and proceed only after the customer’s confirmation.
BEFORE YOU MESSAGE
Prepare these four items before enquiry for a faster quotation
Full service address
Please provide the actual door number, phase, block, floor and flat of Yuet Nga; do not use only Un Chau Street 310 or a nearby landmark as a substitute.
Model and number of units
List the model, unit type and quantity for each unit, and take photos of the unit and model label; if unsure, send photos first
Existing installation position and protection
Photograph the indoor and outdoor units, drainage and accessible areas, and explain the items under the unit, such as beds, sofas or fixed cabinets; do not dismantle the unit yourself
Symptoms and time of entry
Explain the odour, dripping, or weak cooling issues, the available access time, and any known registration requirements; if there is tripping or a burning smell, stop using the unit first
ALSO AVAILABLE
You can also enquire about services other than cleaning
- BAC inspectionIf it is not cooling, leaking, making unusual noise, or showing an error code, please describe the issue first before arranging an inspection; inspection/visit fee HK$500
- CAC repairAfter inspection, the problem and quotation will be explained first. Repair will begin only after confirmation; HK$500 can be deducted from the repair fee, and repair is not covered by warranty
- DInstallation and replacementNew unit installation, old unit removal or unit relocation, quoted according to photos and site details; basic installation does not include new power wiring
QUESTIONS
The AstroAC service FAQs
What address should I provide for The Astro air conditioning service enquiry?
The Astro is located at 310 Un Chau Street. Different phases, blocks or units may use different entrances. On-site service still requires the actual street number, block and unit. Please provide the full address for The Astro, including phase, block, floor and unit, as well as photos of the model, number of units and unit position.
Is there a separate estate or building rate for AC cleaning at The Astro?
This is not separately charged by the property name Yuet Nga. Rates are checked against the existing model, number of units and main price list; commercial units, outdoor units, high-level work or add-on work must be scoped and quoted separately first.
If the AC at The Astro is leaking water or not cooling, should I clean it first or inspect it first?
First explain where and when the symptom appears. Dust buildup, poor drainage and component faults are handled differently; if the cause is unclear, inspect first before confirming cleaning or repair, and cleaning does not guarantee the fault will be resolved. If water is near electrical equipment, stop using the relevant equipment first.
How is the on-site inspection fee for The Astro calculated?
The inspection/call-out fee is HK$500, and it is the same charge, not charged separately twice. If repairs are carried out after the inspection, this HK$500 can be deducted from the repair fee; if no repair is carried out or the quotation is not accepted, HK$500 will be charged.
Does air conditioning repair include a warranty?
Our repair service does not include a warranty, including parts and workmanship. After inspection, we will first explain the fault, the method of handling, the parts needed and the quotation. Work will only begin after confirmation; parts availability is checked according to the actual model.
What installation items need to be confirmed for AC replacement at The Astro?
Provide the new and old unit models, indoor and outdoor unit locations, mounting support, piping, drain and power supply positions, and confirm removal of the old unit, transport and any extra works. Running a new power supply from the main switch to beside the unit is not included in basic installation. The general installation warranty is one year and is calculated separately from the manufacturer's warranty for the unit. Building or management requirements are subject to actual confirmation.
Is there a warranty for AC cleaning?
The cleaning service includes a 90-day warranty. The applicable scope and conditions should be checked against the cleaning service terms; for example, in a dripping case, it must first be confirmed whether it was caused by the cleaning. This does not mean all pre-existing faults or leaks are repaired free of charge.
EnquiryThe AstroAC services
Enquire about AC cleaning, or learn about inspection, repair and installation arrangements; provideUnit type, quantity and photos to help customer service reply