OPOExpert Air Conditioning

ONTOLO

Ontolo Air conditioning Services

New Territories · Tai Po District · Residential Property

Ontolo is in Tai Po, New Territories; the location can be referenced as 7 Hong Lok Road. We have previously provided air conditioning services at Ontolo. For AC cleaning, please first provide the block, floor, flat, model and number of units. Existing renovation details and the indoor/outdoor unit locations must be confirmed from photos; we cannot estimate the work just from the property name. If inspection, repair or replacement is required, we will verify the problem and scope of work separately.

WhatsApp Enquiry: AC CleaningView cleaning price list

AMain services · HOME AC CLEANING

Residential AC cleaning

AC cleaning is our main service. Split units and window units use the same household price list, charged by the number of units cleaned; additional items will be quoted separately first.

  • First check each indoor and outdoor unit

    When arranging AC cleaning for Long Tao, please send photos of the unit, model, items below the unit, the outdoor unit, and the accessible area. For window units, first assess whether they can be safely removed; for split units, clearly separate indoor cleaning from outdoor-unit work. Do not lean out or remove any support yourself. Please state any existing water leakage, poor cooling, or tripped breaker in advance.

  • Confirm the cleaning scope after location is verified

    Use Foo Yin Road 7 as the location reference, but please still provide the actual block and flat/unit. Dust cleaning, existing part failure, drainage pipe routing, and support works are defined separately; any high-level or additional work will be explained and quoted in advance.

KNOW THE PLACE

Ontolo location and on-site service information

  • The Residences in Tai Po District

    The English name of Ontolo is ONTOLO. The location can be referenced as 7 Hong Lok Road. Different phases, blocks or flats may use different entrances, so on-site service still requires the actual street number, block and flat.

  • Block details and on-site location

    Block references include Blocks 8A, 8B and 9A only and are not a complete block list. Please provide the phase, block and unit for entry and work location confirmation.

  • The address does not indicate the existing model

    Residents may have replaced the unit, changed the window frame, or renovated the flat. Whether the premises are for rent or sale, what work residents can arrange, and management requirements, should be confirmed according to the actual unit; the property name alone cannot be used to infer the model, and cleaning and charges are based on the existing equipment confirmed.

We have appeared inOntoloProvide AC services;OPOExpert Air Conditioning has completed a total of50,000 case(s) or moreServices

Property location reference

ADDRESS · ONTOLO

Property location reference

  • Location referenceKau Chun Road7
Property details reference

OntoloAC cleaning service details

Split-type indoor unit cleaning

Clean the cooling coil, fan blades (squirrel cage), dust filter and drain tray, and clear and inspect the drainage. Water collection and electronic board waterproof protection are prepared before cleaning.

Window unit cleaning

Clean the dust filter according to the model, installation location and accessible area, and inspect dust build-up. The customer does not need to dismantle the unit themselves.

Key points of the cleaning process

  1. Inspection and on-site protection
  2. Clean components and drainage
  3. Assembly and test run
  4. Clean up and restore the site
View full cleaning scope and process

Basic scope and separate quotations

Basic indoor cleaning for split-type units does not include the outdoor condenser. If additional cleaning, repairs, or parts replacement are needed, we will first confirm feasibility and provide a quote, and proceed only after the customer’s confirmation.

BEFORE YOU MESSAGE

Prepare these four items before enquiry for a faster quotation

  1. Full service address

    Please provide the actual street number, phase, block, floor and flat for Long Tao; do not use only Kexue Road 7 or nearby landmarks.

  2. Model and number of units

    List the model, unit type and quantity for each unit, and take photos of the unit and model label; if unsure, send photos first

  3. Existing installation position and protection

    Photograph the indoor and outdoor units, drainage and accessible areas, and explain the items under the unit, such as beds, sofas or fixed cabinets; do not dismantle the unit yourself

  4. Symptoms and time of entry

    Explain the odour, dripping, or weak cooling issues, the available access time, and any known registration requirements; if there is tripping or a burning smell, stop using the unit first

ALSO AVAILABLE

You can also enquire about services other than cleaning

All services and chargesHome appliance and fabric cleaning

QUESTIONS

OntoloAC service FAQs

What address should be provided for an AC service enquiry at Ontolo?

Ontolo is located at 7 Hong Lok Road. Different phases, blocks or flats may use different entrances, so on-site service still requires the actual street number, block and flat. Please provide Ontolo's full address, phase, block, floor and flat, together with the model, number of units and photos of the unit location.

Is there a separate estate or building rate for AC cleaning at Ontolo?

This is not charged separately based on the property name, Long Tao. The existing unit type, number of units and main price list will be checked; for commercial units, outdoor units, high-level work or additional work, the scope and quote must be confirmed first.

If the AC at Ontolo is dripping water or not cooling, should we clean it first or inspect it first?

First explain where and when the symptom appears. Dust buildup, poor drainage and component faults are handled differently; if the cause is unclear, inspect first before confirming cleaning or repair, and cleaning does not guarantee the fault will be resolved. If water is near electrical equipment, stop using the relevant equipment first.

How is the on-site inspection fee for Ontolo calculated?

The inspection/call-out fee is HK$500, and it is the same charge, not charged separately twice. If repairs are carried out after the inspection, this HK$500 can be deducted from the repair fee; if no repair is carried out or the quotation is not accepted, HK$500 will be charged.

Does air conditioning repair include a warranty?

Our repair service does not include a warranty, including parts and workmanship. After inspection, we will first explain the fault, the method of handling, the parts needed and the quotation. Work will only begin after confirmation; parts availability is checked according to the actual model.

What installation items need to be checked when replacing an AC at Ontolo?

Provide the new and old unit models, indoor and outdoor unit locations, mounting support, piping, drain and power supply positions, and confirm removal of the old unit, transport and any extra works. Running a new power supply from the main switch to beside the unit is not included in basic installation. The general installation warranty is one year and is calculated separately from the manufacturer's warranty for the unit. Building or management requirements are subject to actual confirmation.

Is there a warranty for AC cleaning?

The cleaning service includes a 90-day warranty. The applicable scope and conditions should be checked against the cleaning service terms; for example, in a dripping case, it must first be confirmed whether it was caused by the cleaning. This does not mean all pre-existing faults or leaks are repaired free of charge.

EnquiryOntoloAC services

Enquire about AC cleaning, or learn about inspection, repair and installation arrangements; provideUnit type, quantity and photos to help customer service reply

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