CUSTOMS PASS
Customs Pass Air conditioning Services
New Territories · Sai Kung District · Residential Property
Customs Pass is located in Sai Kung District, New Territories, and the location can be referenced to 18 Fei Ngo Shan Road. We have provided AC services at Customs Pass before; for AC cleaning, please first provide the block, floor, unit, model, and number of units. Existing renovation conditions and indoor/outdoor unit positions must be confirmed from photos; work cannot be estimated from the estate name alone. If inspection, repair, or replacement is needed, the issue and scope of work will be checked separately.
AMain services · HOME AC CLEANING
Residential AC cleaning
AC cleaning is our main service. Split units and window units use the same household price list, charged by the number of units cleaned; additional items will be quoted separately first.
First check each indoor and outdoor unit
When arranging AC cleaning at Fei Ngo Shan Lodge, please take photos of the unit, model, items below it, the outdoor unit, and the accessible area. Window units must be checked first to confirm whether they can be safely removed; for split units, please distinguish indoor cleaning from outdoor unit work. Do not lean out or remove any support yourself. Any existing water leakage, poor cooling, or tripped breaker must be stated in advance.
Confirm the cleaning scope after location is verified
Using Fei Ngo Shan Road 18 as a location reference, the actual block and flat still need to be provided. Dust removal cleaning, pre-existing part failures, drainpipe routing and supporting works are charged separately; any high-level or additional work must be explained and quoted in advance.
KNOW THE PLACE
Customs Pass location and on-site information
Kowloon Peak Villa in Sai Kung District
The English name of Customs Pass is CUSTOMS PASS. For the location, please refer to No. 18 Fei Ngo Shan Road. Different phases, blocks or units may use different entrances. For on-site service, please provide the actual street number, block and unit.
Block details and on-site location
Blocks include AZALEA RIDGE, CUSTOMS PASS BARKING DEER LODGE, GLENTHORNE, HIGHLANDS, HILL VIEW, MIMOSA COURT, PINE RIDGE, TREE TOPS, but this is not the full block list. Please provide the relevant phase, block and unit so we can confirm the entrance and work location.
The address does not indicate the existing model
Residents may have replaced the unit, changed the window frame, or renovated the flat. Whether the premises are for rent or sale, what work residents can arrange, and management requirements, should be confirmed according to the actual unit; the property name alone cannot be used to infer the model, and cleaning and charges are based on the existing equipment confirmed.
We have appeared inCustoms PassProvide AC services;OPOExpert Air Conditioning has completed a total of50,000 case(s) or moreServices
Property location reference
ADDRESS · CUSTOMS PASS
Property location reference
- Location referenceNo. 18 Fei Ngo Shan Road
Property details reference
Customs PassAC cleaning service details
Split-type indoor unit cleaning
Clean the cooling coil, fan blades (squirrel cage), dust filter and drain tray, and clear and inspect the drainage. Water collection and electronic board waterproof protection are prepared before cleaning.
Window unit cleaning
Clean the dust filter according to the model, installation location and accessible area, and inspect dust build-up. The customer does not need to dismantle the unit themselves.
Key points of the cleaning process
- Inspection and on-site protection
- Clean components and drainage
- Assembly and test run
- Clean up and restore the site
Basic scope and separate quotations
Basic indoor cleaning for split-type units does not include the outdoor condenser. If additional cleaning, repairs, or parts replacement are needed, we will first confirm feasibility and provide a quote, and proceed only after the customer’s confirmation.
BEFORE YOU MESSAGE
Prepare these four items before enquiry for a faster quotation
Full service address
Please provide the actual street number, phase, block, floor and unit for Fei Ngo Shan Villa; do not use only Fei Ngo Shan Road 18 or nearby landmarks.
Model and number of units
List the model, unit type and quantity for each unit, and take photos of the unit and model label; if unsure, send photos first
Existing installation position and protection
Photograph the indoor and outdoor units, drainage and accessible areas, and explain the items under the unit, such as beds, sofas or fixed cabinets; do not dismantle the unit yourself
Symptoms and time of entry
Explain the odour, dripping, or weak cooling issues, the available access time, and any known registration requirements; if there is tripping or a burning smell, stop using the unit first
ALSO AVAILABLE
You can also enquire about services other than cleaning
- BAC inspectionIf it is not cooling, leaking, making unusual noise, or showing an error code, please describe the issue first before arranging an inspection; inspection/visit fee HK$500
- CAC repairAfter inspection, the problem and quotation will be explained first. Repair will begin only after confirmation; HK$500 can be deducted from the repair fee, and repair is not covered by warranty
- DInstallation and replacementNew unit installation, old unit removal or unit relocation, quoted according to photos and site details; basic installation does not include new power wiring
QUESTIONS
Customs PassAC service FAQs
What address information do I need to provide for Customs Pass AC services?
For the location of Customs Pass, please refer to No. 18 Fei Ngo Shan Road. Different phases, blocks or units may use different entrances. For on-site service, please provide the actual street number, block and unit. Please include the full address of Customs Pass, including phase, block, floor and unit, and provide photos of the model, number of units and AC locations.
Is there a separate estate or building rate for AC cleaning at Customs Pass?
Charges are not set separately by the name of this property, Fei Ngo Shan Villa. We check against the existing model, number of units and the main price list; commercial models, outdoor units, high-level work or extra work must be scoped and quoted separately first.
If Customs Pass AC is dripping or not cooling, should it be cleaned first or inspected first?
First explain where and when the symptom appears. Dust buildup, poor drainage and component faults are handled differently; if the cause is unclear, inspect first before confirming cleaning or repair, and cleaning does not guarantee the fault will be resolved. If water is near electrical equipment, stop using the relevant equipment first.
How is the on-site inspection fee for Customs Pass calculated?
The inspection/call-out fee is HK$500, and it is the same charge, not charged separately twice. If repairs are carried out after the inspection, this HK$500 can be deducted from the repair fee; if no repair is carried out or the quotation is not accepted, HK$500 will be charged.
Does air conditioning repair include a warranty?
Our repair service does not include a warranty, including parts and workmanship. After inspection, we will first explain the fault, the method of handling, the parts needed and the quotation. Work will only begin after confirmation; parts availability is checked according to the actual model.
What installation items need to be checked when replacing the AC at Customs Pass?
Provide the new and old unit models, indoor and outdoor unit locations, mounting support, piping, drain and power supply positions, and confirm removal of the old unit, transport and any extra works. Running a new power supply from the main switch to beside the unit is not included in basic installation. The general installation warranty is one year and is calculated separately from the manufacturer's warranty for the unit. Building or management requirements are subject to actual confirmation.
Is there a warranty for AC cleaning?
The cleaning service includes a 90-day warranty. The applicable scope and conditions should be checked against the cleaning service terms; for example, in a dripping case, it must first be confirmed whether it was caused by the cleaning. This does not mean all pre-existing faults or leaks are repaired free of charge.
EnquiryCustoms PassAC services
Enquire about AC cleaning, or learn about inspection, repair and installation arrangements; provideUnit type, quantity and photos to help customer service reply