THE GRAMPIAN
The GrampianAir conditioningServices
Kowloon City · Residential / Mixed-Use Property
Public records for The Grampian are based on the Rating and Valuation Department building name record, and the location is 11 Grampian Rd. Property details are for address and enquiry preparation only, and do not mean each unit has the same equipment or management arrangements. Cleaning is confirmed according to the existing unit type, quantity and safely accessible locations; the building name alone cannot determine the unit type or scope of work.
AMain services · HOME AC CLEANING
Residential AC cleaning
AC cleaning is our main service. Split units and window units use the same household price list, charged by the number of units cleaned; additional items will be quoted separately first.
KNOW THE PLACE
The Grampian information and site preparation
Property identity and information scope
The English name of The Grampian is The Grampian. Property details are for address and enquiry preparation only, and do not mean each unit has the same equipment or management arrangements.
Address and actual entrance
11 Grampian Rd. Please provide the block, floor, unit and actual entrance when enquiring; similarly named, phased or adjacent properties must not be treated as the same address.
Confirm unit type and safe access first
Please provide photos of the indoor and outdoor units, model number and any safely accessible angles first. Do not reach in, dismantle the unit or remove supports yourself; management requirements and available timeslots will be confirmed by customer service based on the information provided.
OPOExpert Air Conditioning has completed a total of50,000 case(s) or moreServices
Phase / block and location details
ADDRESS · THE GRAMPIAN
Address coverage
- Official source record11 Grampian Rd.
The GrampianAC cleaning service details
Split-type indoor unit cleaning
Clean the cooling coil, fan blades (squirrel cage), dust filter and drain tray, and clear and inspect the drainage. Water collection and electronic board waterproof protection are prepared before cleaning.
Window unit cleaning
Clean the dust filter according to the model, installation location and accessible area, and inspect dust build-up. The customer does not need to dismantle the unit themselves.
Key points of the cleaning process
- Inspection and on-site protection
- Clean components and drainage
- Assembly and test run
- Clean up and restore the site
Basic scope and separate quotations
Basic indoor cleaning for split-type units does not include the outdoor condenser. If additional cleaning, repairs, or parts replacement are needed, we will first confirm feasibility and provide a quote, and proceed only after the customer’s confirmation.
BEFORE YOU MESSAGE
Prepare these four items before enquiry for a faster quotation
Unit type and quantity
Provide photos of each air conditioner’s unit, model and installation position, and identify whether it is a window unit, split unit or other system.
Address and entrance
Provide the full street number, phase, block and unit; for uncompleted projects, first confirm the handover and site access date.
Site protection and timing
State furniture, renovation, business and management requirements; any location that cannot be safely accessed should be assessed by a professional first.
Existing issues
Report any existing water dripping, insufficient cooling, unusual noise or tripping first; cleaning does not replace fault inspection or repair.
ALSO AVAILABLE
You can also enquire about services other than cleaning
- BAC inspectionIf it is not cooling, leaking, making unusual noise, or showing an error code, please describe the issue first before arranging an inspection; inspection/visit fee HK$500
- CAC repairAfter inspection, the problem and quotation will be explained first. Repair will begin only after confirmation; HK$500 can be deducted from the repair fee, and repair is not covered by warranty
- DInstallation and replacementNew unit installation, old unit removal or unit relocation, quoted according to photos and site details; basic installation does not include new power wiring
QUESTIONS
The GrampianAC service FAQs
For air conditioner leaking or not cooling at The Grampian, should cleaning or inspection come first?
First describe where and when the symptoms occur. Dust buildup, poor drainage and component faults require different handling; if the cause is unclear, inspect first before confirming cleaning or repair. Cleaning does not guarantee a fault will be resolved. If water is near electrical equipment, please stop using the relevant equipment first.
How is the on-site inspection fee for The Grampian calculated?
The inspection/call-out fee is HK$500, and it is a single charge that will not be split or charged twice. If repair is carried out after inspection, this HK$500 can be deducted from the repair fee; if no repair is carried out or the quotation is not accepted, HK$500 will be charged.
Is there a warranty for air conditioner repair?
Our repair service does not include a warranty, including parts and workmanship. After inspection, we will first explain the fault, the handling method, required parts and the quotation, and work will begin only after confirmation; parts availability is checked against the actual model.
What installation items need to be checked when replacing an air conditioner at The Grampian?
Provide the old and new unit models, indoor and outdoor unit locations, support, piping, drainage and power supply locations to confirm removal of the old unit, transport and any additional work. Pulling a new power supply from the main switch to the unit is not included in basic installation; general installation warranty is one year and is calculated separately from the manufacturer's warranty, while building or management requirements are confirmed based on the actual situation.
Is there a warranty for air conditioner cleaning?
The cleaning service includes a 90-day warranty, and the applicable scope and conditions are subject to the cleaning service terms. For example, in a dripping case, it must first be confirmed whether the issue was caused by the cleaning; this does not mean all pre-existing faults or leaks will be repaired free of charge.
EnquiryThe GrampianAC services
Enquire about AC cleaning, or learn about inspection, repair and installation arrangements; provideUnit type, quantity and photos to help customer service reply